SCALA CASE STUDY
Strategy & Logistics Tender Management
Major Food Manufacturer
Background & Brief
This leading manufacturer has over 30% of the UK retail snack foods market, and ongoing annual growth of more than 10%. SCALA has supported the client in the development of their logistics capability over more than ten years. Significant changes have and continue to take place with the client becoming a major player in the marketplace, acquiring businesses, and extending product ranges whilst the retail and customer service demands have become increasingly intense.
Project Approach
SCALA has undertaken a series of projects which have included
Strategic Modelling of the Logistics Infrastructure
Evaluation and Assessment of Customer Service level enhancements
Capacity capabilities of owned DC (3PL managed)
3PL Contract Evaluations
Primary Transport : Warehousing : Customer Delivery : Raw Materials, Packaging and Factory Shunting
ITT Process Management
Full requirements documentation, customer service, detailed data, logistics company shortlisting and liaison, Proposal evaluation, Selection & Due Diligence Management, Negotiation, Contractual Agreement
Benchmarking – Costs and Service Levels
Throughout SCALA have worked closely with the clients Group Operations Director and his team including legals on contract agreement, through to convincing the group board of the change
Benefits & Results
SCALA have assisted in ensuring that the client’s logistics operations have continued to develop to provide a highly robust basis for the business to continue to develop enabling future customer service enhancements and consolidated customer deliveries. At the same time the client has delivered major logistics costs savings in excess of 20% over the years and have been able to meet with their retail customers confident of having a logistics operation to compare with the industry leaders.
Final Outcome
SCALA continue to work for the client ensuring the logistics continues to be “Fit for the Future” development of the company.