The Company had major concerns regarding their inventory both in terms of the level of inventory and the extent to which it was matching future requirements. There was a disconnect between Sales and Supply Chain and this impacted not only on inventory but on customer service. Changes were required, not only to the process but also to the organisation, to develop the use of ‘one set of numbers’ to run the business. Buy-in from all staff was crucial. The objective was the achievement of a process with top-down guidance and bottom-up communication that would be visible to all, with clear roles and responsibilities but with teamwork and cross-functional alignment.