Meeting Future Business and Customer Service Developments
SCALA understands that our clients operate in highly competitive and dynamic markets and, as a result, must be constantly evolving to meet these new customer service developments. We ensure that supply chain and logistics arrangements are organised to enable our clients to successfully achieve business and customer service developments such as increasing volumes, differing product portfolios, organisational restructuring, shorter lead times and smaller, more complex orders.
In addition to our Best Practice Forums, our highly successful Annual Debate is one of many opportunities for discussing marketplace developments, and how top companies in the industry meeting future business and customer service evolution and growth. The Debate is a superb environment in which to deliberate how customers, such as high street retailers and supermarkets, are altering what they want from suppliers, manufacturers, and 3PLs – customer service developments are changing all the time.