Case study:

Future Warehouse & Operations Capability Modelling

Logistics Provider


Background & Brief

This client offers a wide range of developing services in the parcels, packets and mail sectors and was expanding rapidly with a requirement for flexibility both in volume and services.  SCALA were engaged to review the site capabilities and current capacities and to build a model which could be used as a business and operational support tool.

Project Approach

The project approach combined;

  • A practical operations assessment of all 6 UK sites examining the range of services each offered, the operations methods, the planning, the timings and the space used for each operation
  • Process Mapping all the services and all the operational activities
  • Analysis of operational; timing (24 hour clock) for every activity
  • A detailed evaluation of volume data by service, by operation, by site for current year and seven year projection
  • The development of KPIs for every service and operation (combining fixed and variable parameters)
  • Identification of Improvement opportunities
  • Development of a capacity model

Benefits & Results

The benefits & results of the project included the following key outputs;

  • SCALA provision of a detailed capacity model with a seven year projection by hour by depot.
  • Model enabled the company to test scenarios on an on-going basis including
  • Volume changes
  • Service changes
  • Production of user friendly charts providing visibility of future space
  • Identification of Depot bottlenecks and prioritisation for future sites
  • Capacity checks for use in evaluating new business

Final Outcome

SCALA are continuing to work with the client to now model and optimise the national transport network.