- Warehouse Review and Operational Benchmarking
- Strategic and Operational Review
- Outsourcing ITT Management
- Transport and Warehouse Review
- Cost to Serve Assessment
- Infrastructure Evaluation
- Supply Chain Transformation
- Organisational Strategy
- Customer Service Organisation
- Transport Efficiency - KPIs
- Transport Collaboration
- Service Development Assessment
- Supply Chain Benchmarking
- Logistics Contract Assessment
- Strategic Review and Operational Implementation
- Strategic Network Evaluation
- New Warehouse Design
- Network Optimisation
- Operations Improvement
- Supply Chain Best Practice Forum
SCALA was appointed by the Department for Transport to carry out two surveys into food and drinks transport efficiency in 2007 and 2009. Relying heavily on participation by retailers, manufacturers and logistics providers, these Surveys continued similar work by the Department.
1. Recruiting participant companies:
The team ran telephone, e-mail and 'high level' personal meetings with potential participants, followed by regional workshops endorsed by the Minister for Transport. SCALA set out the objectives, processes and benefits, and agreed KPIs to be used.
2. Operational Workshops:
Established a clear common level of understanding with participants, and ensured reliable data collection.
3. Data gathering and analysis:
On the Survey days SCALA provided a 24 hour Help Desk, then supported companies as they assembled data covering over 13,000 vehicles, and finally carried out the full data analysis.
SCALA produced reports - 'Key Performance Indicators for the Food and Drink Supply Chains' - published by the Freight Best Practice Program:
- The main KPIs - vehicle fill, empty running, time utilisation, delays, and fuel consumption
- Supplementary performance comparisons
- A range of Year on Year comparisons
- Individual feedback to companies
Report available at: http://www.freightbestpractice.org.uk/performancemanagement