- Warehouse Review and Operational Benchmarking
- Strategic and Operational Review
- Outsourcing ITT Management
- Transport and Warehouse Review
- Cost to Serve Assessment
- Infrastructure Evaluation
- Supply Chain Transformation
- Organisational Strategy
- Customer Service Organisation
- Transport Efficiency - KPIs
- Transport Collaboration
- Service Development Assessment
- Supply Chain Benchmarking
- Logistics Contract Assessment
- Strategic Review and Operational Implementation
- Strategic Network Evaluation
- New Warehouse Design
- Network Optimisation
- Operations Improvement
- Supply Chain Best Practice Forum
This leading Qatari Distributor has a market share of 40% in Food, Drinks and FMCG products and manages the importation and sales for the majority of the global multi-nationals brands. With growth of over 25% per annum SCALA was appointed to review logistics and business systems to ensure the viability of the supply chain.
The review included meetings with key customers and covered:
- - Forecasting, Planning and Procurement
- - Merchandising, Sales Order Processes
- - Inbound Stock Management
- - Warehousing Operations, Stock Control
- - Transport and Customer Deliveries
The findings demonstrated the impact of continued growth on efficiency and service, and recommendations defined improvements covering greater customer focus, improvements to management and staffing, new processes and systems and improved operational efficiencies.
A SCALA team carried out the implementation, handing back to the revised management team over a 6-month period.
Benefits included:
- Logistics cost improvement and savings of 18%
- Logistics headcount reduction of 125 (460 down to 335)
- Customer delivery service improved from 85% to 98%
- Stock losses reduced by QR 2 million
- Enhanced team staff capability and motivation
The project delivered confidence that the company can maintain cost and operational efficiencies whilst pro-actively leading the market in customer service developments.