- Warehouse Review and Operational Benchmarking
- Strategic and Operational Review
- Outsourcing ITT Management
- Transport and Warehouse Review
- Cost to Serve Assessment
- Infrastructure Evaluation
- Supply Chain Transformation
- Organisational Strategy
- Customer Service Organisation
- Transport Efficiency - KPIs
- Transport Collaboration
- Service Development Assessment
- Supply Chain Benchmarking
- Logistics Contract Assessment
- Strategic Review and Operational Implementation
- Strategic Network Evaluation
- New Warehouse Design
- Network Optimisation
- Operations Improvement
- Supply Chain Best Practice Forum
Benchmarking as an improvement tool is well established and it is currently as important as ever. The difficulty for most businesses is finding reliable, comparable performance data which will enable them to assess the relative performance of their supply chain operations. The key issues to be overcome are data confidentiality and the need for 'like for like' comparisons.
The SCALA Benchmarking process, first established in 2005 and applicable to all sectors, is a formalised methodology gathering carefully defined supply chain performance data from a group of companies within a chosen sector. The data includes turnover, costs, volume measures, primary and secondary transport, warehousing, inventory, order entry, health and safety, and a range of customer service measures.
With the data analysed each company receives a feed-back report comparing their performance with other participants across up to 40 performance indicators. Companies know who is in the comparison group but all individual data remains totally confidential and is not attributable to the companies which supplied them. Feed-back to each company is presented through a workshop style meeting enabling the reasons for good and bad performance to be explored, and improvement opportunities identified.