Sector Forums and Benchmarking

Cost and Service Performance Benchmarking

SCALA’s supply chain benchmarking involves many of the top brand companies in the UK and allows them to compare their performances with similar organisations and competitors from their own market sector and from other complementary sectors. Cost and Service Performance Benchmarking are approaches that have proved hugely beneficial for businesses wishing to improve their efficiency, as well as looking to cut down on costs.

The results of the detailed analysis can be used to drive business improvements and direction, reduce costs, and increase levels of customer service.

The SCALA methodology and benchmarking comparisons are annually based and incorporate more than 40 different key performance indicators (KPIs) encompassing forecasting, inventory, customer service, logistics costs, and performance ratios.

Cost and Service Performance Benchmarking
A graph detailing one of our projects in cost and service performance benchmarking, illustrating environmental costs.


All the information is assured as totally confidential to each company and SCALA benchmarking involves comprehensive data collection with a verification process that ensures meaningful comparisons can be drawn to identify and drive improvements.

SCALA have also managed as part of the Department for Transport sustainability program a series of KPI comparisons involving monitoring over 10,000 vehicles.