BEST PRACTICE

SCALA works with our Grocery, FMCG, Home Appliance and Homeware forum member clients to ensure that, in a perpetually changing marketplace, their supply chain and logistics operations embrace the most optimal practices within the industry to achieve leading cost and customer service performance.

Our Best Practice Mission

  • Promoting industry innovation and new ways of working
  • Sharing learning and experience
  • Benchmarking, supply chain, logistics, cost and service performance
  • Increasing operational effectiveness and performance
  • Driving supply chain and logistics sustainability
  • Enhancing efficiency through collaboration
  • Reducing regulatory and commercial risk
  • Facilitating cross company training and staff development

Our Forums

Under strict codes of conduct, SCALA facilitates the sharing and learning of Best Practice across a wide range of high profile major food, drink, FMCG, Homeware and Home Appliance suppliers and their customers alike through a combination of quarterly meetings, benchmark KPI comparisons, and web-based networking across the group. Typical group discussions include:

  • Marketplace and customer service developments
  • Supply chain and logistics management and optimisation
  • Cost, service, and performance benchmark comparisons – over 40 KPIs including primary transport, warehousing, stock policies, product availability, customer delivery, and service
  • Workshops on improving logistics, processes, service, and efficiency
  • Collaboration opportunities with other suppliers 
  • Guest retail presenters from ASDA, Sainsburys, Tesco, Morrisons, Waitrose, The Cooperative Group, Argos, AO.com and John Lewis. 
  • Expert industry speakers on sustainability, S&OP, Demand Driven, product availability, automation, 3PLs, transport collaboration, waste management and data usage.
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